Privacy
Privacy Policy
This Privacy Policy explains how Ennui Studios collects, uses and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our services.
Who We Are
Ennui Studios is an independent clothing brand based in the United Kingdom.
For privacy-related questions, contact:
Information We Collect
We may collect personal information including:
- your name
- billing and delivery address
- email address
- telephone number
- order details
- payment and transaction information
- IP address
- device and browser information
- website usage information
- marketing preferences
- communications you send to us
Payment card information is processed securely by our payment providers. We do not directly store your full card details.
How We Use Your Information
We use your personal information to:
- process and fulfil orders
- arrange delivery
- process returns, refunds and exchanges
- communicate with you about your order
- respond to customer enquiries
- prevent fraud and protect our website
- maintain our business and financial records
- improve our website and customer experience
- send marketing communications where you have agreed to receive them
- comply with legal and regulatory obligations
Legal Bases for Processing
Depending on the circumstances, we process your information because:
- it is necessary to fulfil a contract with you, such as processing your order
- we have a legal obligation to process or retain certain information
- we have a legitimate business interest, where that interest does not override your rights
- you have given us consent, for example for certain marketing or cookie-related activities
Payments
Payments are processed by third-party payment providers made available through our website and checkout.
These providers may collect and process information required to complete your payment, detect fraud and comply with legal obligations.
Their handling of your information is governed by their own privacy policies.
Shopify
Our online store is powered by Shopify.
Shopify processes personal information on our behalf in order to provide services such as:
- website hosting
- checkout
- order processing
- customer accounts
- fraud prevention
- analytics and store functionality
Shopify may process information in countries outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards may be used in accordance with applicable data protection law.
Shipping Providers
We share information such as your name, delivery address, contact details and order information with delivery providers where necessary to fulfil your order.
We currently use services including Royal Mail for order delivery.
Marketing
If you sign up to receive marketing communications, we may use your email address or other contact details to send you news, product launches, offers and other Ennui Studios updates.
You can unsubscribe at any time by:
- using the unsubscribe link in a marketing email, or
- contacting info@ennuistudios.com
Withdrawing consent does not affect processing that took place before consent was withdrawn.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- make the website function correctly
- remember preferences
- understand how visitors use the website
- improve website performance
- support advertising and marketing where permitted
Some cookies are necessary for the website to operate.
Where required, non-essential cookies will only be used after you have given consent.
More information can be found in our Cookie Policy.
Analytics and Advertising
We may use analytics and advertising services to understand website traffic, measure performance and promote Ennui Studios.
These services may collect information such as:
- IP address
- device type
- browser information
- pages viewed
- interactions with the website
- approximate location
- referral source
Where required by law, these technologies will only be activated after appropriate consent has been provided.
Who We Share Information With
We may share personal information where necessary with trusted service providers including:
- Shopify
- payment processors
- delivery companies
- email and marketing providers
- analytics providers
- website and technology providers
- professional advisers such as accountants
- government authorities or regulators where legally required
We only share information where necessary for the relevant purpose.
We do not sell your personal information.
International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer where required for:
- tax and accounting purposes
- fraud prevention
- legal obligations
- resolving disputes
When information is no longer required, it will be deleted or anonymised where appropriate.
Your Rights
Under UK data protection law, you may have rights including the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of your information in certain circumstances
- request restriction of processing
- object to certain processing
- request transfer of your information in certain circumstances
- withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact:
We may need to verify your identity before completing certain requests.
Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
Children
Our website is not specifically directed at children.
We do not knowingly collect personal information from children where this would be unlawful.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information.
The latest version will always be published on this page.
Contact
For questions about this Privacy Policy or how we use your personal information, contact: