Shipping and Returns
Shipping
Orders are normally dispatched within 1–3 working days.
United Kingdom
Royal Mail Tracked 48
Free on orders over £35
£2.99 on orders under £35
Europe
Royal Mail Tracked
£10
Estimated delivery: 3–10 working days
Rest of World
Royal Mail Tracked
£25
Estimated delivery: 5–15 working days
Delivery times are estimates and may occasionally be affected by customs, postal delays or other circumstances outside our control.
All orders are sent using tracked services. Tracking information will be provided once your order has been dispatched.
Customs & Import Charges
International orders may be subject to customs duties, taxes or handling charges depending on the destination and the delivery service used.
Where duties and taxes have been prepaid by Ennui Studios, no further payment should normally be required on delivery. Where they have not been prepaid, the recipient may be responsible for any applicable charges.
Incorrect Addresses
Please check your delivery details carefully before placing your order.
If you notice an incorrect address, contact us as soon as possible at info@ennuistudios.com.
We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Lost or Delayed Orders
If your order appears to be lost, significantly delayed, or there is an issue with the tracking, please contact info@ennuistudios.com and we will investigate it with the courier.
Returns
If you change your mind about an online purchase, you may notify us that you wish to return it within 14 days of receiving your order. You then have a further 14 days to send the item back.
To start a return, email info@ennuistudios.com with your order number. We will provide the return address and instructions.
Items should be returned:
- unworn and unwashed
- with original tags attached where applicable
- with original packaging where reasonably possible
- in a condition consistent with only being handled or tried on as you would in a shop
We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary and its value has been reduced.
Return Postage
Customers are responsible for the cost of return postage for standard change-of-mind returns.
We recommend using a tracked service, as you remain responsible for the parcel until it reaches us.
Refunds
Once your return has been received and checked, we aim to process refunds within 5 working days and in all cases within the time required by law.
Your bank or payment provider may take additional time to show the refund in your account.
Your bank or payment provider may take additional time to show the refund in your account.
Where you cancel an eligible online order, we will also refund the cost of our standard delivery service. Any additional amount paid for an upgraded or express delivery option is not refundable beyond the cost of standard delivery.
Exchanges
Where stock allows, we are happy to offer size exchanges.
Please contact us at info@ennuistudios.com before returning your item so we can confirm availability.
Underwear & Hygiene Items
For hygiene reasons, sealed underwear or other hygiene-sensitive items cannot be returned once the seal or protective packaging has been opened, unless the item is faulty.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not the item you ordered, please contact info@ennuistudios.com.
Where the issue is our responsibility, Ennui Studios will cover the reasonable return postage costs and arrange an appropriate refund, replacement or exchange. Your statutory rights are not affected.