Terms
Terms & Conditions
These Terms & Conditions apply to purchases made through the Ennui Studios website.
By placing an order with Ennui Studios, you agree to these terms.
About Us
Ennui Studios is an independent clothing brand based in the United Kingdom.
For any questions regarding these terms or an order, please contact:
Products
We make every effort to display our products, colours, sizing, descriptions and images as accurately as possible.
Colours and appearance may vary slightly depending on your device, screen settings, lighting or manufacturing variation.
All products are subject to availability.
Pricing
All prices shown on the website are displayed in the currency shown at checkout.
Delivery charges, where applicable, will be shown before you complete your purchase.
We may change our prices at any time, but any changes will not affect an order that has already been accepted.
Any promotional or sale pricing will be displayed clearly on the website.
Placing an Order
When you place an order, you are making an offer to purchase the items in your basket.
You will receive an order confirmation by email after placing your order.
A contract between you and Ennui Studios is formed when we accept and process your order.
We reserve the right to cancel or refuse an order where reasonably necessary, including where:
- an item is unavailable
- there is an obvious pricing or product information error
- payment cannot be authorised
- we reasonably suspect fraudulent activity
If we cancel an order after payment has been taken, you will receive a full refund.
Payment
Payment must be made using one of the payment methods available at checkout.
You are responsible for ensuring that the payment and billing information you provide is accurate.
We do not directly store your full payment card details.
Shipping & Delivery
Shipping costs and estimated delivery times are set out on our Shipping & Returns page.
Orders are normally dispatched within the timeframe stated there.
Delivery dates are estimates and delays can occasionally occur due to couriers, customs, severe weather or other circumstances outside our reasonable control.
Returns, Cancellations & Refunds
Your cancellation and return rights are explained on our Shipping & Returns page.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Where applicable, UK consumers generally have the right to cancel an online purchase within 14 days of receiving the goods and then have a further 14 days to return them.
Faulty or Incorrect Goods
Products must be as described, of satisfactory quality and fit for purpose.
If you receive an item that is faulty, damaged or different from what you ordered, please contact:
We will arrange an appropriate refund, replacement, repair or other remedy in accordance with your legal rights.
Size Exchanges
Where stock permits, we may offer exchanges for a different size.
Exchanges are subject to availability and are not guaranteed.
Please contact us before returning an item for exchange.
Website Use
You must not misuse this website or knowingly introduce viruses, malicious code or other harmful material.
You must not attempt to gain unauthorised access to the website, its systems, servers or databases.
Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability or privacy practices of third-party websites.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
Nothing in these terms affects your statutory consumer rights.
Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, severe weather, customs delays, strikes or technical failures.
Where this affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applying to your purchase will be those in effect when you place your order.
Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also have rights under the laws applicable where you live.
Contact
For questions about these terms or your order, contact: